Affordable Medications
We work hard to get patients an affordable price for their medications, every time. We check what their insurance covers and make sure they're getting the right savings with transparent pricing throughout the process.
We surveyed 1,000+ patients to uncover their perspectives about direct‑to‑patient. Read the report
For Healthcare Providers
Affordable Medications for
Your Patients with PHILRx
PHILRx makes it easy for your patients to get their medication at an affordable price with free home delivery and PA support for your office.
Helping Your Patients Get the Medications You Prescribed at a Price They Can Afford
PHILRx helps patients get their medications at the right price, with a simple and easy way to receive them.
Why providers choose PHILRx
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Patient starts
More patients start the medications you prescribed
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Covered dispenses
More prescriptions covered by insurance
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Refill adherence
More patients stay on track with their medications
How we support patients
Convenient Access
Patients enroll in minutes, and we keep them informed about their prescription status at every step of the journey. We offer fast, free home delivery on all prescriptions, with easy refill management to support access and adherence.
Seamless Experience
Our friendly support team is available to help patients via phone, chat, and email. We're proud to have a 4.8/5.0 satisfaction score on Trustpilot from our strong and growing patient community.
Hear from PHILRx patients
Why Prescribers Write to PHILRx
We take on the work that gets in the way of timely medication access, so your practice can focus on delivering care and your patients can start their prescribed therapies faster, pay less, and stay on track.
Better Patient Outcomes
A great patient experience that improves medication access, affordability, and adherence.
Prior Authorization Support
A seamless prior authorization process with dedicated PA support and timely prescription status updates for your office.
Dedicated Patient & HCP Support
An expert team handles questions and follow-ups, so your patients can start and stay on therapy with confidence.
How to Prescribe to PHILRx
1
Find PHILRx in Your EMR
Search for "PHILRx" (or NPI: 1487163598) in the retail pharmacy section of your EMR's Pharmacy Finder.
2
Send the eRx to PHILRx
Send the eRx to PHILRx, or send via phone (855.977.0975) or fax (888.975.0603).
3
Submit the Pre‑Filled Prior Authorization
We'll fax you when the pre‑filled prior authorization is ready to be submitted.
Sending a Script to PHILRx is Easy
Trusted by Healthcare Providers
Communication is fantastic! From start to finish, PHILRx does a great job keeping our office in the loop.
Susan F.
Dermatology
PHILRx provides great support for patients, and convenient ways for providers to reach out.
Elizabeth R.
Neurology
PHILRx is very helpful with getting my patients their medications quickly.
Jeffrey T.
Ophthalmology
Communication is fantastic! From start to finish, PHILRx does a great job keeping our office in the loop.
Susan F.
Dermatology
*Real provider quote, stock image used to protect privacy
Hear from Happy Patients
“PHILRx does everything right! They ship quickly, bill my insurance directly, and I do not have to remember to ask for a refill. The entire process is easy and simple, it's really a no brainer. Love the service!”
Margaret Y.
PHILRx Patient
“My experience with PHILRx is always reliable. My medication delivery has always been exactly when they said it would be, the packaging has been very good, and I appreciate the updates about my prescription and refills.”
Henry L.
PHILRx Patient
“PHILRx makes it so easy to get your prescription! From getting the required authorization to delivering it right to your door, they do it all for you.”
Joyce W.
PHILRx Patient
“I wasn't able to afford a medication that helped me. My doctor found it through PHILRx, and I could purchase 3 months at a time to receive a HUGE discount. It changed my life.”
Carla R.
PHILRx Patient
“I felt that my needs were being considered from the very beginning. That was so refreshing because it was out of the ordinary for a company to express such consideration, especially for a new customer like myself!”
Dawn M.
PHILRx Patient
“The staff at PHILRx are very customer-oriented, staying connected and providing guidance throughout the whole prescription process. They are knowledgeable and friendly. The experience was pleasant!”
Ryan S.
PHILRx Patient
PHILRx simplifies the prescription process by assisting with prior authorization and transparency in prescription and cost tracking, ensuring your patients start and stay on the medication you prescribed. PHILRx helps patients receive an affordable out-of-pocket cost for their medications, with fast, free home delivery and ongoing refill reminders.
You can use one of the following:
To eRx in your EMR:
- Select the pharmacy type as RETAIL
- Search the exact spelling and spacing of the name: PHILRx, LLC
- Zip: 43235
- NPI #: 1487163598
To call in a verbal Rx: 855-977-0975
To fax in an Rx: 888-975-0603
To find PHILRx in the EMR, ensure you have selected the pharmacy type as RETAIL.
- Search with the exact spelling and spacing of the name "PHILRx, LLC"
- Search by NPI #: 1487163598
- If you still cannot find PHILRx, reach out to your EHR's customer service line
- You can also prescribe to PHILRx via fax: (888) 975-0603 or phone: (855) 977-0975
If a patient has not enrolled, PHILRx will send a series of SMS messages and leave voicemails reminding the patient to enroll. In addition, PHILRx will note on the HCP summary fax/email that arrives every Monday morning that the patient has not enrolled.
We fax or email weekly updates to your office outlining all relevant patient and processing updates from PHILRx.
The patient can also enroll via phone or via web browser on a tablet or personal computer. To enroll via phone, the patient can call PHILRx's Patient Support Team using the phone number provided via voicemail, and a PHILRx representative will walk them through the prompts. Please note that the patient will need to have an email address (and the PHIL team can assist them if they do not have one already).
Yes. We support patients in over 120 languages. Simply indicate the language needed for the patient, and PHILRx provides foreign-language support. We text patients in Spanish, Korean, Vietnamese, and Chinese, and have Spanish-speaking patient support reps and translation services for all other languages.
Dedicated foreign-language support lines:
- Spanish855-970-5222
- Chinese (Mandarin)855-970-6659
- Korean855-970-4420
- Vietnamese855-970-8551
- All other languages855-970-9899
We send a weekly HCP summary fax/email consisting of the patient cases with a pending action (either from the patient or HCP), along with the scripts that have been successfully processed/shipped (typically at the bottom of the fax, and may be on the 2nd or 3rd page).
After a patient confirms their information, PHILRx verifies your patient's insurance and pre-fills the prior authorization. Your office will receive a notification within 3.5 days that the PA is ready to review and submit.
Before PHILRx may begin processing a patient's prescription, the patient must enroll with PHIL by creating their account. Most patients are able to complete their enrollment easily via the PHILRx Digital Hub, but this can also be done over the phone with our Patient Support team.
During enrollment, the patient must validate their demographic information and ensure the insurance information we've found is correct. Once the patient completes the crucial steps of validating/adding their information, we are able to begin the prior authorization process.
You can update your preferences by emailing the PHIL HCP Support team at mdsupport@phil.us, or by calling PHIL's HCP Support team at 855-588-0387, Option 1.
As a prescriber, you will receive a weekly summary fax/email on Monday mornings. You can update the preference for fax/email by emailing mdsupport@phil.us or by calling PHIL's HCP Support team (855-977-0975, Option 1). Updates will continue as long as you have patients enrolled at PHIL. They may at any time contact PHIL to stop the updates.
Offices can update this preference by emailing mdsupport@phil.us, or by calling PHIL's HCP Support team at 855-977-0975, Option 1. The frequency of the faxes cannot be changed at this time, but HCPs can contact PHIL's HCP Support team any time if they need info on a script.
We have two locations, one in Columbus, OH and one in Scottsdale, AZ. Each location has a dedicated team to support different medications. Regardless of which location you send the script to, it will be directed appropriately, without impact to the patient experience.
